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SUPPORTIVE POLICY FOR CHANGE / REFUND / CANCELLATION IN COVID-19 PERIOD FROM July 27, 2020

With the recent developments of Covid-19 in Da Nang, FLC Hotels & Resorts would like to announce the support policy for customers with bookings in FLC properties from July 27 to August 15, 2020:

FOR INDIVIDUAL BOOKINGS (<10 guests)

  1. Date/ Schedules changings
    Customers are allowed to change only 01 time free of charge for changing. Room surcharges will be applied (if any).
    • Duration of change: At least 48 hours before arrival date.
    • New staying period after changing: From July 27, 2020 to December 31, 2020
  2. Cancellation / Refund:
    Free cancellation/ refund for customers who are not allowed to move outside due to the COVID-19 isolation confirmation of the Department of Health. Specific regulations:
    • Refunds will be credited back to the customer’s account after 90 days from the date of request receipting
    • Duration of change: at least 48 hours before arrival date.

FOR GROUP BOOKINGS (> 10 guests)

  • Date/ Schedules changings: Groups are allowed to change only 01 time free of charge for changing. Room surcharges will be applied (if any).
  • Cancellation: Free cancellation/ refund for customers who are not allowed to move outside due to the COVID-19 isolation confirmation of the Department of Health. Refunds will be used to pay for the next group.
  • Duration of change: at least 72 hours before arrival date for the booking period from July 27 to August 15, 2020
  • New staying period after changing: From July 27, 2020 to December 31, 2020
  • Validity of application: Applies to group requiring changes from July 25, 2020 until new announcements;

FLC HOTELS & RESORTS
Hotline: (+84) 96 262 5582 (8h30 – 21h hàng ngày)
Email: resa@flc.vn
Website: www.flchotelsresorts.com

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